How we handle, store, and safeguard personal information entrusted to us.
Silent Fjord Policy
Information Collection
We gather information you choose to share when registering an account, joining draws, or contacting our support team. This may include:
- Identification details such as name, email, and date of birth
- Contact data including phone number and mailing address
- Login credentials and saved account preferences
- Participation activity and transaction history
- Records of communications with our support staff
Information Usage
Collected information is used to operate, support, and refine our services, including:
- Managing your account and processing draw participation
- Confirming identity and eligibility under Canadian requirements
- Sharing service notices, draw updates, and relevant information
- Responding to requests and providing customer assistance
- Meeting legal obligations and responsible participation standards
Data Protection
We apply organizational and technical safeguards to reduce the risk of unauthorized access, misuse, or loss of personal data. These safeguards include:
- Encryption of sensitive information during transfer and storage
- Routine security reviews and system testing
- Restricted internal access based on role and responsibility
- Physically secured data centers and controlled facilities
- Backup systems and recovery planning
Data Retention & Deletion
Personal data is kept only for the period required to meet the purposes described in this policy or as required by law. Typical retention periods include:
- Active account details: until closure plus up to 6 years for compliance
- Transaction records: up to 7 years in line with financial regulations
- Support communications: up to 3 years from last interaction
How to Delete Your Data
You may request removal of your personal data by emailing support@timbittreasure.com. Some information may still be retained where legally required, including:
- Records required by the Régie des alcools, des courses et des jeux du Québec (RACJ)
- Financial records needed for audits and compliance
- Data linked to active legal or regulatory matters
We acknowledge deletion requests within 48 hours and aim to complete processing within 30 days, subject to legal limits.
Your Rights
In accordance with Canadian privacy legislation, you are entitled to:
- Request access to personal information we hold about you
- Ask for corrections to inaccurate or outdated details
- Withdraw consent for specific data processing activities
- Request deletion of data, where legally permissible
- Submit a complaint to the Office of the Privacy Commissioner of Canada
Privacy questions: support@timbittreasure.com
Last updated: January 2026 | Effective: January 18, 2026